Track My Order
We keep you updated at every step of the journey — from the moment your order is placed until it’s on its way to your door.
All updates are automatically sent to the email address or mobile number you entered at checkout.
📦 How to Track Your Order
Just check the inbox or text messages associated with your order. You’ll receive:
- Order confirmation
- Production updates (for made-to-order items)
- Shipping confirmation
- Your tracking link
- Delivery updates (when supported by the carrier)
🔔 Didn’t See Your Updates?
If you’re not receiving emails or texts, it’s usually because:
- The email address was entered incorrectly
- The phone number was mistyped
- The inbox is filtering messages into spam/junk
If the contact information submitted at checkout is inaccurate, our system cannot deliver updates — and we may not be able to modify or cancel the order once production begins.
💡 Tip
If you haven’t received an order confirmation within 5 minutes of checkout, contact us right away so we can help verify your details before your order enters production.
🛠Need Personal Help?
Our support team is here every day to assist with tracking questions or delivery concerns.
📧 contact@twiceasharddesigns.com
📞 484-544-3095
We’re always happy to help ensure you have the best experience possible.